Digital transformation is here to stay, as evidenced by the growing consensus among the global community. The Latin American and Caribbean (LAC) region has large deficiencies in quality and efficiency, two areas in which digital transformation of services has significant potential. While this trend is changing lives, digital tools are not, and never will be, “silver bullets” that produce results on their own. However, they are useful to re-design social protection and health services to be more personalized for the people of Latin America and the Caribbean.
Developing a strategic approach to the adoption of technology in health and social protection is crucial. To that end, in 2018, the Inter-American Development Bank took a significant step forward by endorsing the Principles for Digital Development. This document describes the Social Protection and Health (SPH) Division’s approach to digital transformation. Further, it lists the guidelines that the Division will follow as part of its technical and financial support to countries in the region. By utilizing the Principles for Digital Development as a framework, SPH provides a systematic approach for investments in the digital transformation of health and social protection. Although this version’s content focuses on the health sector, all practices apply to social protection.
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